SkarbyPRLu Store Terms

This is also the address for personal collection, returns and complaints. Collection requires arranging a time in advance.

Ready-made furniture available in the store is usually a unique vintage item after restoration. Its age, condition, materials, dimensions and known origin are described on the product page. Minor signs of age disclosed in the description or visible in photos are features of a used item rather than hidden defects.

Prices of products available for immediate purchase are quoted in Polish zloty (PLN), include taxes required by law and are the total price of the furniture. Delivery costs, if any, are shown separately before the order is placed.

Furniture available to order: these pages present a possible project rather than a ready-made product available in the cart. They do not have a fixed price. The scope, materials, completion time and price are agreed individually based on the customer's requirements. A contract is concluded only after the customer accepts the agreed quotation and project terms.

1. The customer selects an available product, delivery and payment method, and provides the information required to fulfil the order.
2. Before submitting the order, the customer sees the product price, delivery cost and total amount payable.
3. Placing an order requires acceptance of these terms. A confirmation is sent to the email address provided.
4. For online payments, fulfilment begins after positive authorisation and receipt of payment confirmation from Paynow.

A ready-made item is prepared for the agreed collection or delivery promptly after payment confirmation. The exact delivery time depends on the selected method, route and carrier availability and is shown or agreed with the customer.

Online payments are processed through Paynow. Available methods include BLIK, online bank transfers and payment cards.

Online card payments are processed by Autopay S.A.

Card types indicated by the operator: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro.

After selecting Paynow, the item is reserved for 30 minutes. A failed payment may be retried during this time. The order is considered paid only after Paynow confirmation. Once the reservation expires, the product may return to sale. If you experience problems, please call +48 882 140 004.

Cash is accepted only for personal collection and deliveries made by us in Łomianki, Warsaw and up to 100 km from Warsaw. Traditional bank transfer is not offered as a checkout payment method.

After an individual restoration price has been agreed, or when the payment method changes, we may send the customer a secure Paynow link containing the description and agreed amount.

• Personal collection in Łomianki — free.
• Delivery within Łomianki — free.
• Delivery within Warsaw — PLN 50.
• Delivery up to 100 km from Warsaw — PLN 100.
• Pocztex for small items marked as eligible for this method — PLN 50.
• Clicktrans — individually quoted and paid directly to the carrier.
• Specialist furniture transport within Europe — approximately EUR 200–400, depending on location.

Clicktrans transport: the Paynow payment covers the furniture only. After confirmation, we publish a transport request, present the received offers to the customer and arrange dispatch after one is accepted. The customer settles the transport cost directly with the carrier.

A consumer who purchased a ready-made item at a distance may withdraw from the contract without giving a reason within 14 days of receiving it. A clear statement may be sent to kontakt@skarbyprlu.pl or by post to the seller's address.

The item must be returned or handed to the seller no later than 14 days after the withdrawal statement. The consumer bears the direct return transport cost. The consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

We refund payments received, including the cost of the least expensive standard delivery offered for the order, no later than 14 days after receiving the withdrawal statement. We may withhold the refund until we receive the item or proof of dispatch. The refund is made using the same payment method unless the consumer expressly agrees to another method at no extra cost. A Clicktrans fee paid directly to the carrier is not a payment received by SkarbyPRLu.

The right of withdrawal may not apply to non-prefabricated goods made to the consumer's specifications or intended to meet their individual needs. We inform the customer when this exception applies before accepting an individual restoration order.

The seller is legally responsible for the conformity of goods with the contract. A complaint may be submitted to kontakt@skarbyprlu.pl or in writing to the seller's address. Please describe the non-conformity, when it was noticed, the requested remedy and information allowing the purchase to be identified.

We respond to a consumer complaint within 14 days of receipt. Consumer remedies, including repair, replacement, price reduction or withdrawal in cases provided by law, arise under applicable consumer law. Replacement with an identical item may be impossible for a unique vintage piece, without limiting other statutory remedies.

The seller bears costs connected with a justified complaint regarding non-conforming goods. SkarbyPRLu does not provide a separate voluntary commercial guarantee; this does not limit the seller's statutory liability.

The processing of personal data is described in the Privacy Policy.

Matters not covered by these terms are governed by Polish law, in particular the Civil Code and consumer rights legislation. These terms do not limit mandatory consumer rights.